Awesome
Beverlyk
1/21/2021
This oven is amazing. I can't wait to try all the different features and options.
Originally posted on www.ge.com
Yes, I recommend this product
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Looked good, worked good but all short lived
BayAreaBiker
1/14/2021
Purchased PT9800 dual oven with Advantium technology when we moved into our new home. In fact, I upgraded all the appliances at that time. It has just been 5 years, and right before Thanksgiving 2020, it was lights out in the top Controller module and both the ovens stopped working.
Hmm.. I did not expect it to be so short lived but understand that these things happen. Call Service dept and they will put it back together, right..? Or so I thought.
It did not happen like that at all. First, there was a problem in scheduling a service tech to come out to diagnose the issue. Finally, when I was successful with that, one person came on Dec 17, looked at the wall oven unit and said that he can't do it. He said that I should have scheduled two techs to come as one technician can't handle it. How would I suppose to know although I gave the model number at the time of booking the appointment but it's my fault now. So, he left in 5 minutes without doing anything. Highly unprofessional.
Next appointment on Jan 7, two technician showed up early morning and got to the task right away. They first attributed the issue to the fuse. Replaced the fuse and it made a humming sound of life again. So far so good. As soon as the microwave was put through test, fuse blew out again. They then started changing parts after parts (capacitor, diodes) to diagnose the issue and every time it stopped working. Finally, they figured that it was the relay card (part of control card) that has gone bad. I wondered at the quality of electronic parts that GE used in this oven that went bad just in 5 years.
Now, the expectation would be that they replace the card then & there and everything would be same as new. NOPE! It is slightly convoluted than that. The way GE service works is that they first send the tech to diagnose the problem, who then order the parts. And when the parts arrive, you need to call the service tech dept again and schedule a tech to come back and fix it. It easily adds a month of downtime.
But my oven is special. Right now, the parts that my oven needs are not in stock. Not in stock as in these won't be available until mid-March. Obviously GE is making flimsy products that chews through the service parts. Well, until then, I have a very expensive shiny showpiece in my kitchen.
Originally posted on www.ge.com
No, I do not recommend this product
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Value
Love the Adantium Microwave
WW1255
1/3/2021
We love this oven microwave combo. It is really like having a double oven, but also a microwave. You bake perfect cookies in 10 minutes in the microwave. I will say, like others, the actual oven take a while to heat up. But we very rarely even use it, and we like everything else so much, it doesn't bother us.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Love my oven
LisaJMB
1/2/2021
I really like my new oven. The space is great and flexible. It cooks evenly and is easy to use once you familiarize yourself with the cooking options. The quick help card that comes with the oven/microwave is VERY helpful. I haven't yet used all of the features but so far I really like the way it cooks. I've made a Thanksgiving turkey, a roast leg of lamb, and a roasted duck all for the holidays and they came out perfect.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Fantastic Duo!
AJ2020
12/30/2020
We love the confection oven/Microwave combination. Definitely changes the game for cooking and reheating. Extremely quiet when operating. Easy to clean.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Easy to Use, Tons of Features
Staggs321
12/28/2020
Had it professionally installed, so can't speak to that aspect, but looks great and is ridiculously easy to use. Still trying to figure out ways to use all of the features
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Two convection ovens
Blackpowder
12/24/2020
This is a very high tec, very expensive oven. It does have a double convection both in the microwave and in the conventional oven. It heats quickly and the completely stainless steel interior is a plus. The microwave is excellent, very powerful, and can cook a verity of foods, not just reheat things. Make sure you real ALL the instructions and I suggest getting an extended warranty, because as stated this is a very complex machine, with numerous computers. When, not if, it breaks I am sure it would cost a bundle to fix. Having said all that I am extremely please with this product.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Just arrived; not working properly
Scan56
12/17/2020
The upper oven keypad can be unresponsive. Resetting the breaker fixes the problem for a time being, but then it will suddenly not work later. Very disappointing for a purchase over $3K. Sad state of manufacturing and corporate affairs in this country.
Originally posted on www.ge.com
No, I do not recommend this product
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Value
Dissapointed!
Bill NC
12/17/2020
We replaced our 13 yr old Profile with this new version, expecting to like it as much. We don't! The microwave door opens down, not side-to-side, and does not lay flat, but angles up toward oven, making it a little difficult to get things in and out because you have to lift everything over the door. Harder for my 5'3" wife! Controls look very sleek, but are cumbersome to use. Rather than turning on the microwave with one touch of one button, now there's a nob to navigate through a series of menus to get to where you want. The lower oven racks are somewhat difficult to get in and out of their tracks, especially the extension rack. All in all, we feel it's a BIG step backward in design from our older Profile!
Originally posted on www.ge.com
No, I do not recommend this product
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Value
Love it!
NancyH3
12/16/2020
Absolutely love the Advantium Technology features of this unit! We have even cooked a steak with the speed cook option in the upper oven.......Love it and it looks great, too!
Originally posted on www.ge.com
Yes, I recommend this product
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excellent
Chris Smallman
12/16/2020
We are very pleased with out purchase. It performs well above expectations. One nicety would be a side opening microwave door.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Advantium malfunctioning
KasBah
12/14/2020
The upper oven, (Advantium) is only a few months old and is not working properly. After clearing the cooking feature and closing the door, the light stays on and the turntable continues to rotate, the "close door" message comes on, but pressing clear and closing the door multiple times it still doesn't turn off.
Originally posted on www.ge.com
No, I do not recommend this product
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Value
Cooks food
Tony28likescookedfood
12/9/2020
It cooks food, thaws food and makes cold food warm.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Nice Appliance!
MarkMC6
12/9/2020
Great features although convection feature takes some getter used to. Biggest gripe? Beeper sounds are difficult to hear, especially from another room. And their volume can't be adjusted! Only options are "Normal" and "Mute." Dumb design... Otherwise, a very nice appliance!
Originally posted on www.ge.com
Yes, I recommend this product
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Value
So Easy To Use
Aimee Fend
12/5/2020
There are countless features and I am in love with how easy it is to cook. Prior to having this appliance I hardly ever cooked with an oven. Now most of my meals I cook using this. Fast cook time for healthy as well as comfort meals!
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Poor settings
hiker22
12/2/2020
The microwave portion has 2 choices for the beeper. Mute and on. The "on" is a soft musical tone that if you count to 3 it is done for good and this short sound cannot be heard over the "fan cooling" which continues on for 30-60 minutes after the time expires. We made popcorn - less than 3 min cooking but the cooling fan lasted longer than the cooking. We could not hear the beeper thus having to stand right next to it to watch when the time is up. I just got off the phone with GE and they confirm the beeper only goes off 1 time for 3 seconds and I cannot adjust the loudness of it. They told me it is normal for the fan to run 30-60 min after it finishes to cool down. I have 2 homes and in my other home, I have a GE advantium oven (microwave part) and the beeper never shuts off until I turn it off or open the door. That microwave doesn't have the fan running after the cooking time expires. I have a second GE microwave at my other house and again, the beeper is Loud and repeats the noise until I open the door or clear it. This PT9800SHSS was not an inexpensive appliance and for it not to have a beeper so I know when it is done cooking is very unfortunate Since the fan continues to run once it is done cooking, if I am not watching the clock, I can't tell if it is still cooking or cooling. I can't believe this passed the development plans. GE used to be better than this.
As for the lower oven, it cooks a little hotter toward the rear of the oven than the front. Our pizza is always darker in the back than in the front. This appliance came with the old oven door handles that didn't match the refrigerator. I was told they would send the new ones to match once they get them in. Unfortunately due to Covid the refrigerator we ordered in May 2020 is still not here.
I would not recommend this appliance to anyone!
Originally posted on www.ge.com
No, I do not recommend this product
Appearance
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Value
Convenient and versatile!
AlwaysYoungmom
12/2/2020
This is our second GE combination wall oven and convection/microwave (2 houses, not a replacement!). We love the oven's deep and easy to clean interior, as well as the sliding rack. The Advantium oven on top seems intimidating to use - but then you give it a try and WOW - it is fabulous. Faster cooking times, lots of preset foods, and it does a great job browning and evenly cooking. And the microwave features are great as well.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
The oven microwave center is great combo...
Curlesm
12/1/2020
This is my second purchase of ge microwave center product... The first one lasted 25 years...and was a real workhorse... Decided to upgrade to current ge microwave center model... So far the unit has been in use for 2 weeks and the bridge board had failed. Seems to be common problem with new units of this model. Would have liked to see ge backlight all the push button controls as impossible to see if lighting is not full on in kitchen. Seems to be design flaw to me...
Originally posted on www.ge.com
Yes, I recommend this product
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Features
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Value
Easy to use
Geri83
12/1/2020
I really like my combo oven and microwave. It's beautiful. It's easy to use and it heats and cooks my food perfectly.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Great to have 2 ovens again
Mini AussiedoddleMom
11/28/2020
I love the feature to change the microwave to a convection oven. I've used this feature more often than I thought I would. It's great to make dinner in it and not have to wait for the large oven to preheat. It's so simple to change it back to a microwave that I can use both features for dinner. So far I love this oven
Originally posted on www.ge.com
Yes, I recommend this product
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Value
The second oven is great
ProJo
11/25/2020
The first oven we had installed shorted out and caught fire. Our whole kitchen is ge profile appliances. In 6 months they have all had to be repaired or replaced.
Originally posted on www.ge.com
No, I do not recommend this product
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Value
Average
Muniba
11/18/2020
Oven is great but microwave has periodic issues. Overall acerage
Originally posted on www.ge.com
No, I do not recommend this product
Very Pleased
Easy Baker
11/17/2020
Love everything I've used on this oven. Still need to try the probe but I have no doubt it will perform perfectly. There's a bit of a learning curve from an old style oven but easy to master. Only two drawbacks - the timer needs to be louder. Sometimes I can't even hear it when I'm in the kitchen and the fan is running over the stove. Also, a wee bit of a nuisance to change the tray in the upper unit from glass to metal depending upon how it's being used. I had another microwave unit very similar and the glass tray never needed to be changed - just had to use a rack on it when baking. But all in all, these minor concerns are indeed minor and we love the way both units work. Definitely a five star appliance!!
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Love this oven!
stano64
11/10/2020
What can be better than two appliances wrapped into one? Well that is what you get with this appliance. A great lower, convection oven that bakes great. The speed oven on top is a microwave oven and a second oven. It has pre-programmed recipes and so many options! This is a great appliance! This is the second time I have bought this oven for one of my homes!
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Sleek and Modern
trishjeff
10/31/2020
Love how quiet and easy it is to use. Features are easy and so user friendly. Just love how it fits in with our white cabinets.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Combine Features of Double Oven and Microwave
Dreamsource
10/26/2020
Nice way to get the microwave away from the cooktop. This was always a bottleneck in our kitchen. Everyone needs to be at the cooktop or oven or microwave at the same time and this really helps separate cooking activities. Like the all in one controls, but surprised it doesn't have wifi connectivity at this price point.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
A Super Nice Oven
EVHalen
10/22/2020
I had some front-end issues that GE was very good about resolving for me, and I give them credit for doing so. As for the oven itself, it is an overall very slick package. It takes a bit to get used to all the functionality along with the rotating dial interface, but is a HUGE improvement over the 2013 GE Profile Combo Microwave/Convention oven in my home it replaces. The new model is completely all-new, different, and much better. The 2013 only had an ordinary plastic lined micro while the new one is all SST with the far-superior three-tiered Advantium cooking. There is no comparison between the two. The new oven has a much more sophisticated and robust shelving system. And as saidd previously, the dial interface is pretty cool and highly functional. It took a bit to get past my aforementioned problems, but because GE was so supportive, I am keeping this a 5-star rating.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
So convenient!
Jollyben
10/16/2020
I've never had a convection oven before. It so easy to use and works like a charm! My kids love the detailed settings for their chicken nuggets!
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Broke down after 1 year
Gurv
10/13/2020
This microwave is one year old, used very lightly, kept clean all the time, used food cover every single time, it stopped heating suddenly. Repair cost 300 dollars.
Originally posted on www.ge.com
No, I do not recommend this product
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Value
Fast and easy
Brad58
10/6/2020
Weve cooked fish, chicken breasts, potatoes with the speed cook and upper oven. All coming out moist and delicious.
So far we love it
Originally posted on www.ge.com
Yes, I recommend this product
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Value
GE
Meg R
10/6/2020
This product is outstanding. Great features. Doubles as an oven and microwave.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Features & Rep
GK01
10/3/2020
Have had GE Profile for many years and very happy.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Very easy to use all the wonderful features.
yurts
9/24/2020
We are pleased with the PT9800SHSS it is attractive, convenient and easy to program.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Microwave can do everything!
Cathy
9/17/2020
Love this micro/oven combo. Only had it a week but so far so far performance is great!
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Look, Value and Performance
Mutantfrog
9/7/2020
Great integration of technology with an oven features.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Rattling microwave
John3709
9/6/2020
We purchased this product after the previous GE microwave wall oven became inoperative (after 5 years). Fixing the oven was prohibitive. So we purchased a GE replacement . Unfortunately for us the new microwave had a horrible noise when it was operating. The repair person that GE recommended had bad ratings. But that did not matter because he went on vacation and never called us back. The next repair men thought that the fans was the problem. We are now waiting for the parts to arrive. All of this began 5 days after it was installed.
We have in the past thought that GE had dependable products. We now think that is no longer true.
Originally posted on www.ge.com
No, I do not recommend this product
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Value
Love my GE Profile Advantium/Oven
DebbyH
9/2/2020
Looks great on the wall. Displays are very clear and it is easy to operate.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Nice Oven
Robin5519
8/31/2020
Very nice looking combination unit. Really like the speed oven features. The lower oven is very slow in preheating to desired temperature. The only big design feature I would suggest changing is for the doors to swing open to the side instead of pulling down.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Easy to use menu for all functions
Eastman5
8/30/2020
It fit in a built in area and looks great.
Easy to operate for this older lady.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Love the oven and micro combo
tolson1021
8/21/2020
Enjoy the space saved with an oven and micro combo.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Great features!
MM2565
8/14/2020
I love my double oven with the microwave built in. This is the best of both worlds without having two separate appliances. It looks beautiful!
Originally posted on www.ge.com
Yes, I recommend this product
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Quality
Value
Excellent Oven Duo
Izzy2018
8/12/2020
This is our second GE Profile oven set. This one is even better! Love all the features and the easy of cleaning.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Modern Looking!
Shawnese
7/30/2020
I love my Microwave/Oven. So Modern looking and easy to understand.
Originally posted on www.ge.com
Yes, I recommend this product
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Performance
Quality
Value
great looking
roadrunnerj
7/23/2020
great location for microwave and I like the oven racks ability to roll out
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Junk, DO NOT Recommend
JaggaL
7/23/2020
This is a piece of junk and microwave stopped working in less 8 months. Also, so hard to call GE customer service to get the support and schedule repair service.
I DO NOT RECOMMEND IT !
Originally posted on www.ge.com
No, I do not recommend this product
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Value
Builder-Installed Appliances
ScottJ2
7/15/2020
We love the combination oven/microwave. It's quite user-friendly. The only drawback is that the shelves in the lower oven are more difficult to move around than they should be. I don't like the way they are mounted to the oven walls.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
Good power, even heating.
vagoyal
7/1/2020
We were using GE profile 94 year model wall oven microwave combo before this. The appliances were working just great even after 26 years. What anyone can expect more than this? It has great looks, longer life and good performance. Once you installed this combo, forget it for decades.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
The microwave stopped working in less than a year!
LHSS
6/19/2020
The microwave stopped working under a year of having it. Of course the controls are part of the microwave so it is impossible to use the oven. Terrible.
Originally posted on www.ge.com
No, I do not recommend this product
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Value
First and Probably Only
DandDfish
6/2/2020
Just got this great combo from GE. It's quality and classic style will make it the last I have to buy.
Originally posted on www.ge.com
Yes, I recommend this product
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Value
fooled into buying
gorgo
5/27/2020
uNIT WAS INSTALL 2 MONTHS AGO AND THE KNOB SEEMS TO BE A PROBLEM. ALSO SWITCHING FROM GLASS TO METAL IS A REAL PAIN
Originally posted on www.ge.com
No, I do not recommend this product
Appearance
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Value
